Support
Open a support ticket.
Tell us what is not working and where to reply. You get a reference number by email right away, and a person answers; you do not need to be signed in.
What to expect
- Help picking between Free, Pro ($19/mo), Business ($99/mo) and Multi-site ($299/mo)
- Your first community built for you: send your checklist and community list and we set it up, free, by email
- A reply by email from a person, not a bot
- Or start free in minutes, no card, and set it up yourself
A person reads every message and replies.
Prefer email? hello@sitesui.app
Something not working? This form opens a support ticket: you get a reference number by email at once, and a person answers. No phone line.
Already a customer? Help & support in the app keeps your tickets in one thread. Can't sign in? This form works too.
Before you write
- Moving from a spreadsheet or another tool?
- Properties and units import from a CSV in one step, and duplicates are skipped, so it is safe to run twice. Rather not do it yourself? Send your checklist and your community or property list — the form at sitesui.com/setup, or an email to hello@sitesui.app — and we'll build your first community for you — the checklist as a template, the properties imported — free, by email, with no call to book.
- Do vendors, residents or clients need an account?
- No. Each of them gets a single link that shows their one record — a work order, a report form, a quote — and nothing else. Nobody outside your team ever signs in.
- Which plan fits a portfolio our size?
- Every plan is priced on the pricing page and none is per seat. Free is 3 inspections a month; Pro ($19/mo) is unlimited inspections for up to 20 properties; Business ($99/mo) is the management-company plan — unlimited associations, your brand alone on every board link, and an association's homes count toward the 5,000-unit ceiling only if you add them as units; Multi-site adds regions and coverage for a chain. Tell us how many communities you manage and we will say plainly which one you need.
- Security questionnaire?
- Start with the security page, then send the questionnaire to hello@sitesui.app — we answer it ourselves, in writing.
A community association management company in New Jersey or the Northeast? Read the founding-partner offer before you write — it may answer the first question.
Send us a message
Tell us what you need and where we can reply.