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Support

Open a support ticket.

Tell us what is not working and where to reply. You get a reference number by email right away, and a person answers; you do not need to be signed in.

What to expect

  • Help picking between Free, Pro ($19/mo), Business ($99/mo) and Multi-site ($299/mo)
  • Your first community built for you: send your checklist and community list and we set it up, free, by email
  • A reply by email from a person, not a bot
  • Or start free in minutes, no card, and set it up yourself

A person reads every message and replies.

Prefer email? hello@sitesui.app

Something not working? This form opens a support ticket: you get a reference number by email at once, and a person answers. No phone line.

Already a customer? Help & support in the app keeps your tickets in one thread. Can't sign in? This form works too.

Before you write

Moving from a spreadsheet or another tool?
Properties and units import from a CSV in one step, and duplicates are skipped, so it is safe to run twice. Rather not do it yourself? Send your checklist and your community or property list — the form at sitesui.com/setup, or an email to hello@sitesui.app — and we'll build your first community for you — the checklist as a template, the properties imported — free, by email, with no call to book.
Do vendors, residents or clients need an account?
No. Each of them gets a single link that shows their one record — a work order, a report form, a quote — and nothing else. Nobody outside your team ever signs in.
Which plan fits a portfolio our size?
Every plan is priced on the pricing page and none is per seat. Free is 3 inspections a month; Pro ($19/mo) is unlimited inspections for up to 20 properties; Business ($99/mo) is the management-company plan — unlimited associations, your brand alone on every board link, and an association's homes count toward the 5,000-unit ceiling only if you add them as units; Multi-site adds regions and coverage for a chain. Tell us how many communities you manage and we will say plainly which one you need.
Security questionnaire?
Start with the security page, then send the questionnaire to hello@sitesui.app — we answer it ourselves, in writing.

A community association management company in New Jersey or the Northeast? Read the founding-partner offer before you write — it may answer the first question.

Send us a message

Tell us what you need and where we can reply.

We use these details to reply to your request. Privacy Policy. Please leave out passwords and sensitive resident information.

Having trouble with the form? Email hello@sitesui.app.