Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sitesui (the “Service”), operated by SiteSui LLC. By using the Service, you agree to these Terms.

1. The Service

Sitesui provides field inspection software: mobile inspections, report generation, work-order tracking, and a resident issue-reporting widget. We may update, add, or remove features over time to improve the Service.

2. Accounts

You can create a workspace directly or join one through an invitation from its administrators. You must be authorized to act for the organization whose data you manage. You are responsible for keeping your credentials secure and for all activity under your account. Notify us promptly of any unauthorized use.

3. Your data

You retain all rights to the content you and your team put into the Service — inspections, photos, reports, and work orders (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide the Service. You can export your Customer Data at any time, and you are responsible for ensuring you have the rights to the content you upload, including photographs of properties and any personal information.

4. Acceptable use

If you add a mobile number for a vendor, the Service sends that number one invitation to receive work orders by text, and sends nothing further unless they reply YES. You must only add numbers of people you have a working relationship with and who would expect to hear from you about jobs. Texts are transactional, concern only those jobs, and stop when the recipient replies STOP.

Texts are paused while our text-message number finishes carrier verification; until they are back, the job goes by email with a link the vendor answers from.

You agree not to misuse the Service. In particular, you will not:

• upload unlawful content or content you do not have the right to use;
• attempt to breach security, access other customers' data, or disrupt the Service;
• reverse engineer or resell the Service except as permitted by law; or
• use the Service to violate the privacy or rights of residents or third parties.

5. Plans, fees and cancellation

The Free plan includes 3 inspections per calendar month at no charge, with no credit card required, for as long as we offer it. Pro, Business and Multi-site are billed per workspace — monthly or annually at the price shown at checkout — and cover unlimited inspections and team members in that workspace. Payments are processed by Stripe; we do not store card numbers.

Each plan includes a number of units, where a property with units counts each unit and a property without counts as one: Free 10, Pro 1000, Business 5,000, Multi-site 25,000. Plans also include a number of properties. Past the property limit, a new or existing property is held rather than refused: it is saved and readable, no new inspection starts on it until the plan has room, and it is released automatically on upgrade or when another property is archived. A property that would pass the unit limit is held the same way. Existing records are never removed. Region-scoped team access, the coverage page and its export, and the weekly region digests are part of Multi-site. Storage allowances are fair-use guidelines and are not enforced by deletion.

Prices are in US dollars. Paid subscriptions renew automatically until canceled. Annual plans are billed for the full year upfront. Before a paid subscription or plan change is confirmed, Stripe shows the total you will be charged. We do not currently add or collect sales tax on subscriptions: the price shown is the amount charged, and no invoice carries a tax line. If we begin collecting tax where the law requires it, the amount will be shown at checkout before you confirm, and existing subscriptions will get notice first. Any tax you owe on your own account remains yours to handle. Free includes three video clips per inspection; Pro includes 150 clips per calendar month across the workspace; Business and Multi-site have no monthly video-clip limit. Monthly allowances reset on the 1st in UTC. Creating an inspection uses the Free allowance even if you later delete it. Business and Multi-site remove the Sitesui credit from supported client-facing pages; links remain hosted on sitesui.com and do not include a custom domain. Priority support on Business and Multi-site means those messages are answered first; it carries no promised reply time.

You can cancel a paid plan at any time from Settings → Billing (via the Stripe billing portal). Your paid access continues until the end of the period you have already paid for, after which the workspace returns to the Free plan; your data stays intact and available to export, subject to the account retention and deletion terms in our Privacy Policy. Features that require a paid plan and Business branding end when paid access ends. Our guarantee: If Sitesui hasn't earned its place in your first 30 days, tell us and we refund that payment in full. After those 30 days, fees for a billing period already started are non-refundable except where required by law or where we choose to refund at our discretion (for example, an accidental duplicate charge). If a renewal payment fails, we keep your access active for a short grace period while the payment is retried before the plan lapses. We will give reasonable notice before changing the price of an existing subscription.

6. Availability & warranties

We work hard to keep the Service available and reliable, but it is provided “as is” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by law, SiteSui LLC will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

8. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms. On termination, you may export your Customer Data for a reasonable period.

9. Changes

We may update these Terms as the Service evolves. If we make material changes, we will notify you. Continued use after changes take effect constitutes acceptance.

10. Contact

Questions about these Terms? Email us at hello@sitesui.app or call (833) 722-4540. Written notices go to the same email address.