Help centre
How do I…
21 short answers, one task each. Wondering whether it does something, and what it costs? Answers has the questions people ask. Can't find it? Write to a person — replies within a business day.
Getting started
Inspections
Schedule recurring walks
A cadence per property and template, from monthly to every two years; the walks are created and assigned for you, and the dashboard shows what's due.
Work with no signal
Ratings, notes, photos, voice notes and Complete keep working in a basement; the phone holds them and sends them when the signal is back.
Photos, location proof and timestamps
Every photo carries when and where; the report cover shows the inspector was on site.
Send or share a report
A private link, the PDF by email, or a download — and a delivery history that shows what was sent, delivered and opened.
Get a signature
Sign on the phone, or send a link — the person on site can sign on your device before you've finished the walk.
Build your own checklist
Start from a library template or a blank one; your templates appear first when you start a walk.
Properties & sites
Work orders, vendors & quotes
Turn a finding into a work order
One tap during the walk; a priority, a due date and a vendor if you want one; done and verified are separate, so the resident hears "fixed" only when it is.
Vendors: dispatch by email and link
Your vendor list, a default per trade, and a link vendors use without an account: accept, date, quote, done, invoice.
Quotes: to your client, and from a vendor
Price the repairs for your client from an inspection's findings; and let the vendor on a job send their price, held for your approval over an amount you set.
Residents & clients
Let residents report issues
One link and QR poster for the workspace; reports land triaged in your queue; residents get a reference and a status page, no login.
Give an owner or board their own page
One private link with every report for their properties and what's due next — instead of the Monday phone call.
Team & account
Add your team
Invite by link or by email; roles for admins, inspectors, viewers and a billing-only seat; regions for managers on Multi-site.
Put your name on the reports
Company name, logo, accent colour and contact details on every report; on Business, nothing your client opens says Sitesui.
Notifications: email and push
Choose, kind by kind, what reaches you by email — and get your assignments as a push on your phone.
Passwords, two-factor and sign-in links
Sign in with a password, a one-tap email link, or Google; add an authenticator app with recovery codes; owners can require it for everyone.
Billing
Plans, the trial, and your card
14 days of Business from your first inspection, then Free unless you subscribe; change plans, pause or cancel from Billing.
Export everything, or leave
Your data is yours: CSV and ZIP exports any time, the whole workspace in one ZIP, and deletion with seven days to change your mind.