When…
The moments this is for
16 situations, each written for the person in it: what goes wrong, what to do in the next hour, and what the other side ends up holding.
Free: 3 inspections a month on up to 3 properties, no card. Paid plans from $29/month, one flat price for the whole workspace. Pricing
A tenant is disputing the security deposit
A property manager with a move-out report from three weeks ago, a tenant's email quoting the statute, and a hearing date if this goes badly.
The franchise audit is next week
A district manager with nine stores, one week, and a field consultant who will grade each site against a standard nobody has walked since spring.
The insurance adjuster wants photos from before the loss
An owner or manager after a burst pipe, with an adjuster asking what the ceiling looked like in March and a policy that pays on condition, not on memory.
The HQS inspector is coming tomorrow
A landlord with a voucher tenant, a re-inspection at 9 a.m., and a list of thirteen performance areas they half remember from last year's fail.
An owner is asking where last month's report is
A manager with forty owners, one of whom emails on the first of every month, and an inbox where the report was sent and cannot now be found.
A guest just checked in and says the unit wasn't cleaned
A short-term-rental host at 4:30 on a Friday, with a guest on the phone, a cleaner who says it was done, and a review forming.
The board meeting is Thursday and wants the common-area report
An association manager with four communities, a board that reads everything, and a walk from two weeks ago that lives in a binder.
The homeowner walkthrough is Friday and the trades are behind
A builder's superintendent with a closing date, a homeowner who will find everything, and six trades who answer texts, not emails.
A new inspector starts Monday
A manager who has hired someone good, has no time to train them, and knows the first month's reports will be read by owners.
We're switching inspection tools mid-year
An operations lead with three years of reports in another product, a renewal date, and a team that hates change more than it hates the old tool.
The plumber went quiet and the tenant is still without hot water
A manager two days into a no-heat, no-hot-water ticket, with a vendor who accepted and then vanished, and a tenant who has started using the word “habitability”.
The fire marshal is inspecting the building
A facilities lead for a mixed-use building with a marshal's visit on the calendar, extinguisher tags from three vendors, and exit signs nobody has walked since the last visit.
The annual meeting is next month and owners will ask what the dues bought
A community manager with an annual meeting on the calendar, a president who wants a year-in-review slide, and owners who remember the pool gate that stayed broken in July.
The reserve specialist is coming to walk the components
A manager whose board approved a reserve study update, with a specialist booked for one morning and a component list from five years ago.
A homeowner says the violation notice is wrong
A manager with an angry email, a hearing request, and a notice that went out after a drive-by three weeks ago.
A storm went through the community last night
A manager at seven in the morning with a fallen tree across a parking lot, three homeowner emails about the clubhouse roof, and an insurance carrier who will want photos.