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Answers

Reports & sharing

Can a client ask a question on the report itself?

Yes — the share page has a message box; the question lands on the inspection page and in the inspector's email, and the answer appears on the same report page. The thread stays with the report.

Checked against the product on 2026-10-04. If the product changes, this page changes with it.

How it works

  • No login for the client; they leave a name and the question.
  • You answer from the inspection page; they are emailed that a reply is waiting if they left an address.

What it doesn't do

  • Messages are per report, not a general inbox.

Which plan

Free

Report questions are on every plan.