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When…

We just took over a new association

A management company in its first week with a community inherited from another firm, a board expecting a fresh start, and no record of what the last firm found.

What goes wrong

  • Every existing problem becomes your problem within a month.
  • Nobody knows which vendor has keys, codes or open jobs.
  • The board's first impression is set before your first report exists.

What to do now

  1. 1

    Add the association as a property, or import it by CSV, with its vendors and the access notes staff may share with them.

  2. 2

    Run the annual community walk in the first week: every component, rated and photographed. That is the baseline.

  3. 3

    Send the board the report by link the same day, with the open findings already sent as work orders.

  4. 4

    Set the property's walk cadence so the next walk is on the calendar before you leave.

What they end up holding

The board gets a dated baseline in week one; you get a record of what you inherited, separate from what happens on your watch.

Which plan

Business

Business is $99/month per management company, however many associations you add.