Can I get help from a person, and how fast?

Yes — email from the app or the contact page reaches the founder and is answered by a person; Business and Multi-site are answered first, with no promised reply time. You can also call (833) 722-4540, and if nobody picks up, leave a message and the founder calls you back; there is no live chat or video call.

Checked against the product on 2026-10-04. If the product changes, this page changes with it.

How it works

Settings → Help, or the contact page; replies come to your inbox with a reference.
The help centre covers the tasks; the answers pages cover the questions.

What it doesn't do

Support hours are US business hours; urgent site issues are for your vendors, not us.

Which plan

Business

Priority support is part of Business.

Choose Business — $99/month Every plan, every price

Help centre Contact