The plumber went quiet and the tenant is still without hot water

What goes wrong

• The dispatch was an email the plumber reads weekly.
• Nobody knows whether he has been, is coming, or gave up.
• Finding another plumber means starting the explanation from zero.

What to do now

1. 1

   The board shows the last word from the vendor and when it came.

2. 2

   Reassign from the same order to another vendor on your roster, or find a crew for plumbing near the property; the new person gets the photos and the access notes.

3. 3

   The order carries the tenant's report and every timestamp — that is the habitability record.

4. 4

   Next time, for a vendor who lives on their phone rather than their inbox: copy the order's link into a text from your own phone — it opens with no account, and whatever they do there lands on the order.