How it works
- Status changes on the Pinpoint item send the update; you can add a line in your own words.
What it doesn't do
- No resident login or history page; each report has its own status link.
Which plan
Pro
Pinpoint is Pro.
Answers
Can a resident see what happened to their report?
Yes, if they left an email: a receipt when it arrives, a note when it is in progress, and one when it is resolved — each from your workspace's name, with a status page they can open. Anonymous reports have no way back to the sender.
Checked against the product on 2026-10-04. If the product changes, this page changes with it.