Residents & clients

How can residents or tenants report a problem?

Pinpoint: a link or a QR code (lobby poster, per-area stickers, a move-in packet) opens a short form — where, what, a photo — with no app and no login, and the report lands in your inbox one tap from a work order. Residents can report anonymously.

Can residents report anonymously?

Yes — name and email are optional on the form; leave them blank and the report arrives with only the location and the words. Adding an email is how they get a receipt and a reply.

Can I send an HOA violation notice a resident can answer by QR code?

Yes — the violation notice prints with a QR that opens the resident form pre-tagged to that notice, so the reply (fixed, photo attached) lands on the same record instead of arriving as a bare complaint. Associations use the same for architectural questions.

Can a client or manager get a weekly summary instead of every notification?

Yes — a Monday digest to managers lists last week's walks, open findings and overdue work orders for their properties; on Multi-site each region's managers get their own. Owners get their history through the owner link whenever they want it.

Can a resident see what happened to their report?

Yes, if they left an email: a receipt when it arrives, a note when it is in progress, and one when it is resolved — each from your workspace's name, with a status page they can open. Anonymous reports have no way back to the sender.

Can a board member or owner see reports without creating an account?

Yes — a client-wide link opens every property and every completed report for that client in the browser, no password; a single report has its own link too. Revoke either at any time from the app.

How are emergency resident reports handled?

The form tells residents to call for anything dangerous and shows your number; what does arrive and mentions gas, smoke, water or exposed wiring is flagged as a safety risk and rises to the top, so a gas smell surfaces above a dripping tap (when AI is available it also suggests trade and urgency), and the alert reaches your team by email and push at once. Sitesui is not an emergency line and says so.

Can I document HOA violations with photos and dates?

Yes — the Covenant / violation drive template records each violation with the address, the rule, a note and a stamped photo, and the walk's PDF is the dated record. The violation notice prints with a QR code the homeowner scans to reply, so the response lands on the same record.

How do I track violation follow-ups and re-inspections?

Each notice has its own thread: sent, the homeowner's QR reply (fixed, with a photo, or a question), and the re-inspection walk that marks it cured or continuing. Open notices sit on the resident-reports board with their age, so nothing waits on someone's memory.

Can I give a board president read-only access?

Two ways: the association's client-wide link (no account, every completed report, revocable) is what most boards want; a viewer seat in your workspace is for a president who wants to sign in and see work orders in progress too. Either way they can change nothing.

Can homeowners report common-area problems by QR code?

Yes — a poster in the clubhouse, stickers at the pool, the mail room and the gate, or a link on the community site open a short form (where, what, a photo), no app, no login, optional name; it lands in your queue one tap from a work order. The homeowner gets a receipt and the outcome if they left an email.