Team, security & data

What team roles are there, and who can see what?

Five roles — owner, admin, member, viewer and billing: owners and admins run the workspace and approve reports, members walk and write, viewers read, and billing sees only the plan and invoices. On Multi-site a member or admin can also be limited to their regions.

Can a district manager see only their own sites?

Yes — on Multi-site, give the person one or more regions and they see only the properties, walks and work orders in them; the coverage page and their Monday digest are scoped the same way. Everyone else sees the whole workspace.

Is my data secure, and who can see it?

Each workspace's rows are isolated by database-level policies that every query passes through, photos are in private storage served only through short-lived signed links, a backup to a second provider is scheduled nightly (the date of the last completed copy is on the status page), and passwords are checked against known breaches every time one is chosen. Only your members see your data; we look only when you ask us to, and that is logged.

Can I export all my data if I leave?

Yes, at any time and on any plan: properties and inspections as CSV, every report as PDF, every photo in a ZIP with its stamps, and a whole-workspace export you are emailed a link to. Nothing is held back to keep you.

How do I delete my account and everything in it?

Settings → Danger zone → Delete workspace: access ends at once for everyone, the owner has seven days to restore it, and on the eighth day every live record is deleted — backups age out on their rolling 35-day schedule, so it is gone from every copy within six weeks. Deleting your own login removes it the same day; records you made stay with the workspace.

How much photo and video storage do I get?

1 GB on Free, 50 GB on Pro, 200 GB on Business, 500 GB on Multi-site — and it is fair use, not a meter: nothing refuses an upload at the line and evidence is never deleted. Photos are downscaled on the phone so a typical inspection is a few megabytes.

Where is my data stored, and is it backed up?

In the United States, on managed Postgres and object storage, with automatic daily backups by the provider and our own copy to a second provider, scheduled nightly; the date of the last completed copy is on the status page. A data processing agreement is published if your clients need one.

Can I see who changed what, and when?

Yes — every inspection, property and work order has an activity trail with the person, the action and the time; photos carry who took them; report revisions are numbered with their amendment notes. The workspace-wide audit log is on the admin's side of Settings.

How do I invite my team, and do they need to pay?

Settings → Team → invite by email or make a link; each person sets their own password and gets a welcome in your workspace's words. Nobody pays per seat — Pro, Business and Multi-site cover unlimited people.

Can I give someone read-only access?

Yes — the viewer role reads everything and writes nothing (no ratings, no work orders, no settings), and billing is narrower still: the plan and invoices only. Owners and clients outside the team get links instead of seats.

What if I forget my password or lose my phone?

Reset from the sign-in page: a link comes to your email and expires quickly; an admin can also issue a temporary password to a teammate. Signing in on a new phone signs you out nowhere else — sign out everywhere from Settings → Security if the old phone is gone.

Can I transfer ownership of the workspace to someone else?

Yes — the owner names another admin as owner from Settings → Team; billing, invitations and deletion move with the role. If the only owner has been away three weeks while the team works, Sitesui asks them to name a second admin so nothing waits on one person.