Work orders, vendors & quotes

Is Sitesui work order software, or a CMMS?

Sitesui is inspection software with work orders built in: a finding on a walk becomes a work order in one tap, goes to a vendor by link or email, and is marked done and then verified fixed. It is not a CMMS — there is no asset register, parts inventory or preventive-maintenance scheduling.

How does a finding become a work order?

Rate an item Poor and the work-order button is right there: one tap creates the order with the photo, the note, the property and unit already on it. Assign it to your own team, dispatch it to a vendor, or find a crew for that trade near the property.

How does vendor dispatch work — do vendors need an account?

No account: the vendor gets an email with a link to the order — photos, address, access notes, the ask — and answers from that link: accept, an ETA, a price, done with photos. Everything they say lands on the order.

Can vendors reply by text message?

Not right now: texts are paused while our text-message number finishes carrier verification, so the job goes by email with a link the vendor answers from. From that link — no account — they accept, give an ETA or a price, or mark it done with photos, and it lands on the order the same way.

Can I request and compare quotes from vendors?

Partly: the vendor on a work order can send a price from their link, and over an amount you set the order waits for your approval before work starts. There is no way to send one job to several vendors and compare their prices side by side.

What is the Pro network — can I find a contractor from a finding?

Trades who have joined Sitesui as pros (free for them) list their trades and service area; from a work order you can find a crew for that trade near the property and dispatch to them like any vendor. Ratings come only from workspaces that actually had them do a job.

Do I get notifications on my phone when something happens?

Yes — assignments, vendor replies, resident reports and the evening-before reminder arrive by email, and as push notifications on the phone if you turn them on in Settings. Every kind can be switched off individually.

Can work orders and completed inspections go to Zapier, Make or my own system?

Yes — webhooks post inspection.completed, work_order.opened, work_order.completed, work_order.invoiced and work_order.paid to any URL, signed, with retries. Point Zapier or Make at them and the rest of your stack hears about the walk.

Does Sitesui integrate with AppFolio, Buildium, Yardi or Rent Manager?

Not natively — today the bridge is CSV both ways (properties in, inspections and reports out) and webhooks that fire on completed inspections and work-order events. Connectors to those systems are on the roadmap; none is live, and we would rather say so than sell one.

What if a vendor doesn't have email or won't use a link?

Copy the vendor's link from the order and send it from your own phone — it opens on any phone with no account, and everything they do there (accept, an ETA, a price, done with photos) lands on the order. Sitesui's own texts are paused while our number finishes carrier verification.

Can vendors see what I charge the owner, or other vendors' prices?

No — a vendor sees only their own order: the job, the photos, the access notes and the price you put on it for them, if any. Quotes from other vendors and what you bill the owner are never on the vendor's page or in their email.

What happens when a work order is overdue?

It turns red on the board, the vendor gets a reminder the day before the due date or their ETA, and the manager's Monday digest lists it; an overdue escalation email goes to the workspace when one has sat past its date. Nothing closes itself.

Can I track vendor invoices and payments?

Tracked, not processed: a vendor marks the order invoiced with the amount, you mark it paid, and both fire webhooks to your accounting flow. Sitesui does not move money between you and the vendor.

How do I prove the landscaper or pool company did the work?

The work order carries the before photo from the walk; the vendor answers “done” with an after photo from their phone, stamped with time and place; the Work-order verification template records your own re-check if the board wants a third eye. The trail — sent, accepted, done, verified — is on the order and in the board's report.